Iron Buzz ECAS

An Innovative E-Commerce Server-side Solution

ECAS introduces a breakthrough in modernizing legacy enterprise e-commerce apps

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IRON BUZZ InteractionAnywhere

Easy Platform-Independent Access to All Your Customer Interactions

If you’re decommissioning your legacy recording platform, you’ll need to keep the voice interactions you’ve stock-piled over the years with the least maintenance and overhead. Those recordings may reside in your current (and soon-to-be decommissioned) recording platform, or may be archived in central storage or on legacy tapes.

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Re-platforming Contact Center Interactions

Your contact center solution captures millions of voice, text, chat, and social media interactions every day. These interactions represent your customers’ journey and are the life blood of your business. They are essential to business insight analytics and monitoring customer-service quality, …

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Mobile Recording

Simple. Seamless. Secure. The Iron-Buzz mobile recording solution supports FCA and MiFID II regulation

If you are required to record calls or text messages, you need a solution that’s easy for your people to use and cost-effective to roll out and run.

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CRM Interactions Management

Empower your agents to provide excellent customer service

Iron Buzz prebuilt CRM integrations, such as the Iron Buzz integration for Salesforce, empower your agents to personalize omnichannel customer service.

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Walk-in Center Interaction Recording

Get the most out of your interactions, do not leave any channel untapped

Iron Buzz introduces a unique technology for recording walk-in center interactions, offering both video and audio recording of your representatives and customers. The recorded interactions are accessible from an admin portal with intuitive search, playback and analysis options.

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