Iron Buzz provides comprehensive professional services for Reveal’s Face-to-Face solution, including CRM, Queue Management Systems, and Recording Platforms integrations. For more information check out Reveal labs.
Know Your Interactions
Your face-to-face interactions are one of many forms of communication channels in your organization. Knowing your customer interactions across the various channels is critical to having a complete customer journey
Face-to-face interactions is a gold mine of important insights about the discussions between your representatives and clients
Improve Quality Control
Make sure your representatives achieve their KPIs and represent your company's values. You will be able to assess representatives performance by analyzing their video and audio interactions